The Institute of HCL  

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 Testimonials

"Leadership and the development of leaders are the key issues facing business now and for the next decade. Susan and Joel have done a wonderful job of compiling the needs of leaders and basic building blocks of leadership development within the book Heart-Centered Leadership. I encourage those looking to become leaders or working to build leadership programs to add this new tool to their toolbox of career development."

Harry Bond,
President, Monicals Pizza

"This is a wonderful training that is so relevant to our mission and will certainly help us get to the next level in our leadership."

John Imaizumi,
Gaylord Texan Resort, Grapevine ,TX

"Steinbrecher and Bennett's book, 'Heart-Centered Leadership,' is one that will ignite your passion for how to do the right things for the right reasons. It will also stimulate your intellect, as it is based on research that reinforces the conclusions in a logical way."

Wally Doolin,
CEO, Buca, Inc.

"This book cracks the code. Leadership happens on the inside, where everyone is sure it isn't, and not the outside, where everyone is sure it is."

Robert E. Quinn, M.E. Tracy
Distinguished Professor of Organizational Behavior and Human Resource Management at the University of Michigan Business School and author of "Change the World" and "Deep Change."

More Testimonials

Home  > Customized Services

Customized Services

Below are many of the services that are offered to help you improve your personal or corporate management and leadership skills.

Heart-Centered Leadership Culture Assessment Survey

Before embarking on any culture change, it is important to know the current ethos of an organization. Learning where people and departments are helps to establish the choice and sequencing of initiatives. For that reason we have created the Heart-Centered Leadership Culture Assessment Survey.

This survey assesses the degree to which individuals, departments, and teams are currently aligned with the principles and virtues of Heart-Centered Leadership. Once the results are determined, we create a strategic plan with our clients to help them build a Heart-Centered Leadership culture.

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Executive Retreats

A company's culture is the result of the shared values and practices of its employees, and it is set by the organization's top leaders. An off-site executive retreat is the perfect format for learning about, discussing, and planning for the creation of a heart-centered culture.

Our expert team will help bring your decision makers together for the purpose of:

  • Educating participants about the 7 Principles and Virtues of Heart-Centered Leadership
  • Providing the business case for how your organization can secure greater profitability by embracing the principles and virtues
  • Connecting the dots so your leaders can see how their individual performance and each team's performance impact the bottom line
  • Identifying the action steps needed to move your organization forward
  • Forging the necessary tools
  • Integrating the individual strengths of your leaders
  • Improving collaboration
  • Building camaraderie and trust
  • Renewing commitment to each other and the organization

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Creating a Heart-Centered Leadership Culture

For those leaders who recognize the value of creating a heart-centered culture and are ready to move their organizations in that direction, we are prepared to partner with you throughout this valuable endeavor. We will help you guide, nurture and shepherd your human capital throughout the pre-launch, implementation and evaluation phases of the change process. Because we recognize that each organization is unique, we never use a cookie-cutter approach when developing a change-management initiative.

To help you create the changes you want, we are prepared to provide the following:

  • Consulting services (click on each one for a description)
  • Executive coaching
  • Heart-Centered Leadership workshops
  • Team-building meetings
  • Change-management processes and systems

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Consulting Services

We specialize in leadership development and employee engagement. Our firsthand knowledge of the principles and virtues of Heart-Centered Leadership, our industry experience, and our broad capabilities can help your people perform to their maximum ability.

Specifically, we help leaders to:

  • Communicate effectively
  • Select and develop their people
  • Manage their time
  • Involve employees
  • Gain trust and commitment
  • Reduce their stress

These are some of the organizations that have used our services:

  • CVS/Caremark
  • Deloitte Touche
  • Charles Schwab
  • Winstead, Sechrest & Minick
  • Gaylord Texan Resort
  • Bank of America
  • Capital One
  • TGI Fridays
  • On The Border
  • Chili's
  • Disney University
  • Hyatt Hotels
  • Hilton Hotels
  • Red Lobster
  • Northwest Airlines

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Executive Coaching

There is an adage that says, "If you do what you have always done, you will get what you have always gotten." Doing something different, though, requires change, getting outside our boxes. Since people know only what they know and can see only as far as their own horizons, the change they experience is often limited. Also, when setting out to accomplish new goals, we invariably experience fears: fear of failure, of success, of risk, or even of the change itself. As a result, we typically protect ourselves from these fears by limiting our choices and actions.

Our executive coaches are highly experienced and trained to help individuals go beyond their constraints and fears in a safe and supportive way. The process we use is tailored to the individual and organizational needs of our clients, who are executives, middle managers, and other key team members who require any of the following:

  • A sounding board
  • Help with transitioning to new roles and responsibilities
  • Intervention
  • Redirection
  • Overall leadership development

Even though each coaching assignment is unique because each person and situation is unique, our application of the following guarantees that you can expect outstanding results:

  • A highly focused, time-specific coaching engagement
  • A 360-degree assessment of the client's strengths and opportunities, completed through a unique process
  • A discovery of mental models that are core belief systems which can sabotage us
  • A Myers-Briggs personality assessment that guides the client effectively
  • Support structures
  • Outcomes that are agreed upon by all significant parties
  • Doable action plans
  • Metrics and milestones to assess the client's progress

Don't take our word for it, though. Here are some of the comments our coaching clients have made.

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Team Building Sessions

Every team has its own unique needs, people, situations, goals, etc., so each team-building session is different. The insights, learning, lessons, and outcomes will vary with each group. To help each team accomplish its specific goals, we use an experience-based approach. Simply put, most of the learning will result from the hands-on tasks and exercises the participants will participate in. Key concepts will then be presented to reinforce and clarify the learning.

We specialize in helping teams:

  • Define clear and appropriate goals
  • Determine processes that create great results
  • Establish roles that utilize the talents of all of their members to their best advantage
  • Gain commitment to their outcomes
  • Trust each other
  • Create a positive, candid, and relaxed environment
  • Work out conflicts in a healthy manner
  • Communicate effectively

What do some of the organizations say about the results they've received from us?

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